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Specialist Cruise Consultant / Inbound

Location:CBD area, Cape Town, Western Cape, South Africa
Job Type:Permanent
Posted:15th Oct 2008
Closing Date:12th Nov 2008
Posted By:Evrst Business Solutions
Details:
Specialist Cruise Consultant / Inbound

OUTPUTS:
Due to the unique nature of the Cruise Industry, it is a requirement of this position for incumbents to work irregular hours during the high season period, which will be compensated for by way of additional leave. Extensive travelling to various destinations is also a requirement during the high season period.
OPERATIONS
Prepare competitive quotations and innovative itineraries for international Cruise Agents, with the aim of securing their business.
Ensure rates used for quotations are well negotiated using the companies channels.
In liaison with the Cruise & Special Projects Division Manager set and maintain good margins for files.
Adhere to all imposed deadlines in turnaround for file and Travel Studio tasks.
Ensure invoicing is complete within 24 hrs of the ships last port of call.
Process reservations for accommodation, sightseeing, meals, guide services, luggage handling and all modes of transportation required for each respective Shore Excursion, Overland Tour, Pre or Post Cruise Package, Passenger Turnaround, FITs and any other type of movements that might be addressed to Cruise Division.
Focus on establishing/maintaining excellence in customer service to Clients in terms of the highest standards and quality of work, i.e., detailed and accurate information, thereby maintaining good relationships.
To co-ordinate all arrangements at each port of call in South Africa, Namibia and any other regional destination, where your assistance may be required.
To travel within South Africa and Namibia, and any other regional destination when and where required.
Creating 20% turnaround of workable, well thought out new product every year.
Ensure VIP’s receive appropriate attention.
 
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