Outbound Sales & Support Host
| Location: | Century City, Cape Town, Western Cape, South Africa |
|---|---|
| Job Type: | Permanent |
| Posted: | 6th May 2009 |
| Closing Date: | 3rd Jun 2009 |
| Posted By: | Jackie Dowd Consulting |
| Details: | |
| Outbound Sales & Support Host The Outbound Sales & Support Host is primarily responsible for contacting existing customers live whilst they are transacting on the websites, and assisting them through any problems they may be encountering. The role also requires the Host to engage with the customer and up-sell and cross-sell existing entertainment avenues, so that they make more deposits and play online for longer. Duties will include, but will not be limited to the following: • Initiating outbound chats to guest and real account holders • Completion of campaigns initiated by marketing • Constantly strive to convert & up-sell new players • Achieve sales driven targets • Establishing effective “sales” relationships with players • Logging all outgoing calls on the wrapping tool • Offering assistance to customers regarding products • Processing pertinent information into relevant databases • Profiling & Analyzing player accounts registered on our database • Completion of adhoc tasks assigned during shift • Handling and processing of outgoing chats, emails & calls • Maintaining a positive and friendly attitude towards customers • Excellent time management and adherence to schedule • The position entails night- time shift work based on 24/7 operational requirements Requirements: • Well developed interpersonal and sales communication skills (written and verbal) • A passion for outbound sales • Highly driven to exceed targets • Assertive and tenacious with the ability to handle objections • Positive customer service attitude • Have excellent natural negotiating, persuasion and selling skills • An honest, mature, self-managed individual who can work with little or no supervision • Performance and results driven individual seeking success and have the ability to maintain high work standards • Independent, analytical thinker who enjoys troubleshooting and problem solving • A high level of energy and stress tolerance • Prior experience in an outbound / telesales environment essential • Team Player • Attention to detail • Experience in / with the UK market will be an advantage • Own transport is essential due to the shifts (no public transport after-hours) | |
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