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Business Analyst - OSS/BSS

Location:	Cape Town, Western Cape, South Africa
Job Type:	Permanent
Posted:	16th Sep 2009
Closing Date:	1st Jan 2009
Posted By:	VisionOSS
Details:
Business Analyst - OSS/BSS Job Specification Role: Business Analyst – OSS / BSS Job Level: Mid to Senior Level Salary Range: Open + Bonus, DOE Company: VOSS, a leader in service delivery software, helps organizations meet their rapidly changing Unified Communications (UC) and IP telephony (IPT) requirements. The VOSS real time, centralized and fully automated UC service delivery platform addresses the challenges involved in managing the entire UC lifecycle: Day-0 initial design; Day-1 build and deployment; Day-2 support and administration; Day-3 upgrade and scaling, enabling its customers to operate highly flexible UC and IPT networks. By simplifying business processes and removing technical complexity, VOSS increases productivity, speeds implementation, cuts costs, and provides a platform to launch new UC services. With offices in the UK, US, mainland Europe, Middle East and South Africa, VOSS is funded by Eden Ventures, XAnge Private Equity and PE Investments. VOSS customers include prominent global service providers, niche managed service providers, and large enterprises. Purpose of Position: The Business Analyst is expected to assist telecom service providers in reviewing their BSS and OSS systems (CRM, Billing, Product Catalog and Fulfillment) with the goal of documenting integration requirements for VOSS products and solutions and developing customer specific technology roadmaps. Supported Customer(s): Tier 1 and Tier 2 Service Providers and Large Enterprises Essential Duties of Position:  70% - Work closely with client operations teams to review and document operational processes and OSS/BSS system requirements. Objective is to produce requirements documents for VOSS product and solutions integration.  20% - Participate in internal discussions and review of requirements with design, engineering and product teams to develop technology roadmaps and program deliverables for clients in relation to OSS/BSS integration  10% - Assist the VOSS Global Services organization where necessary to ensure customer engagements are successful. This may include deployment activities, training workshops, or sales support (drafting statements of work based on customer requirements) Job Qualifications: Knowledge, Skills & Abilities:  Two years experience working at a detailed design and implementation level integrating products or solutions with BSS / OSS systems  Experienced of having managed business process definition and optimization in at least 2 or more projects independently  Thorough knowledge of OSS/BSS solutions and frameworks with exposure to Voice over IP (VoIP) services and traditional wire-line or wireless services  Must possess ability to map business processes to solution requirements  Must possess strong communication, presentation and documentation skills. Minimum qualifications:  5-15 years of experience in systems integration projects for telecom service providers. Candidates with strong Telco experience will be preferred.  Working in geographically disparate teams is a must. Minimum Education requirements: Under Graduate – Any Specialization (Telecom Preferred) Certifications Desired: N/A Reporting Relationships: Position reports to: VP, Global Services Driving/Travel Requirements: Must hold current valid drivers license and passport. Expect out of Country Travel up to 50% Please apply via email

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