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Quality Assessor

Location:	Southern Suburbs / Claremont, Cape Town, Western Cape, South Africa
Job Type:	Permanent
Posted:	19th Mar 2010
Closing Date:	5th Apr 2010
Posted By:	Mbrace
Details:
Quality Assessor Quality Assessor/Senior Call Centre Consultant Our Client: A Financial Services Company providing end to end services by innovative product development, with focus on Life Insurance and Employee Benefits, currently has a vacancy for a Quality Assessor. Qualifications / Experience Required • Matric. • Proficiency in Zulu, Xhosa and English • Prior QA and Sales Experience. For example, the agents make on average 4-8 sales as a group, so a small proportion of the day is spent QA’ing. Hence candidate will be required to be part of the sales process. • Prior Insurance sales experience. • 60 credits, Category B, Life. Key Responsibilities • Life and health insurance sales on outbound campaigns and to a limited extent inbound campaigns. • Manage, assist and lead a team of Call Centre Consultants. Please email a detailed Word CV, with an indication of your current basic salary to: Nicolene Hurter at Mbrace HR & Recruiting Specialists, 021 551 0046 Ref: QA Note should you not hear from Mbrace within 14 days of your application, you may assume that your application was unsuccessful

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