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English Customer Service Consultant

Location:Green Point, Cape Town, Western Cape, South Africa
Job Type:Permanent
Posted:16th Jan 2012
Closing Date:31st Jan 2012
Posted By:SpeakUp Communications
Details:
English Customer Service Consultant

Salary: R84 000 – R96 000 CTC per annum (Medical Aid, Bonus on Performance).
Location: Green Point

Essential Requirements:

- Excellent written and verbal written business English skills
- Excellent analytical skills
- Previous experience in customer service
- Ability to problem solve
- Ability to work under pressure
- Positive attitude
- Computer literate (Internet, Word, Excel, Outlook, etc)
- Must work well within a team
- Clear ITC
- Ability to work in a well structured and mature working manner
- Ability to always remain professional in appearance, conduct and communication

Duties will include:

- Respond to client queries in a professional manner via email, telephone and live chat
- Ensuring clients’ needs are met – where possible;
- Encouraging continued business;
- Generating re-newed business from lapsed clients;
- Identifying when client should be rewarded;
- Willing to build long term relationships with clients;
- Managing client accounts using in-house systems (training provided)
- The ideal candidate will be happy to work shifts on a rotational basis 7am-3pm, 3pm-11pm, 11pm- 7am.

If you do not hear from us within two weeks of application, please consider your application unsuccessful.

 
Sorry! This job is no longer active as the closing date for applications has passed. You can view other vacancies from this company (if they have any) by clicking on their name above, alternatively we may have some suggestions for similar vacancies listed below that might be of interest.
 

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